Training and Support

Ensuring compliance, resident safety and satisfaction.

Hospitality, and food quality and safety training is vital to your community not only for staying compliant, but also for the health and wellbeing of your residents.

Properly-trained employees are more motivated and better performers. With that in mind, we design our training programs to help our hospitality professionals develop the skills and mindset needed to deliver top-quality service focused on your residents’ safety, comfort and satisfaction.

Glendale Senior Dining training programs meet the regulatory requirements specific to your senior or long-term care community — from HIPAA to CMS (Center for Medicare and Medicaid informed choice mandates to guidelines for skilled nursing, dementia and Alzheimer’s patients. Comprehensive in scope, they cover:

Food quality and safety

Our in-service food quality and safety training addresses food management basics, workplace safety, allergy awareness and strategies for preventing food safety risks and hazards. We apply HACCP (Hazard Analysis Critical Control Point) standards across all food management activities including receiving, storage, preparation and service.

The results speak for themselves: Glendale Senior Dining’s food safety track record is outstanding. As part of our commitment to quality and safety, we participate annually in the National Restaurant Association’s Food Safety Education Month.

Hospitality

At Glendale Senior Dining, we understand that service excellence is a core ingredient of a safe, high-quality resident dining program. Our personalized approach to hospitality centers on the philosophy that your resident is our guest; and we model our hospitality training on programs offered at the finest, world-class hotels.

With Glendale Senior Dining, you can feel confident that your hospitality team is well-versed in the nuances of serving your community and has the skills, motivation and aesthetics to deliver the special touches that make every meal an experience.

Certifications

In addition to providing required ServSafe certification training to all Glendale Senior Dining managers, we also offer it as an option to our hourly associates.

Operations management

Operating a successful resident dining program isn’t as straightforward as it used to be. It takes teamwork and continuous fine-tuning to keep pace with residents’ changing needs and preferences. To help you compete, Glendale Senior Dining can collaborate with you on operations management programs focused on everything from team building to communication to effective survey marketing techniques.